Privacy Policy

New Modellers Shop Ltd is committed to your privacy and we treat the data you supply us with the utmost care. This Privacy statement will inform you as to how we collect and use your data.

Privacy Policy

What Personal Data do we hold?

We only hold personal information that you provide to us such as your title (mr, mrs), name(s), billing and delivery address, telephone number, and email address. We will also hold any correspondences you send to us by what ever means you send them. We also store your preference as to whether or not you wish to receive our emailed newsletter.

We keep a copy of your purchase history which includes the products you bought, the price you paid and when they were supplied.

Although we take payment details when you place an order, these details are held by our payment processor PayPal and cannot be accessed by ourselves. We cannot process your payment details again to take additional payment, but we can refund money back to you.

What do we do with your data?

We use your data to; Process your Payment. To deliver your goods. To send you a newsletter if you have opted in, and to make statistical analysis to improve how we serve our customers.

Who do we share this data with?

Your data is shared with our order processing provider (RomanCart) and our payment processor (PayPal) during the creation and payment of your order. Your delivery name, address, telephone number, and email address will be provided to our couriers for the delivery of your purchased goods.

How do we keep your information safe?

New Modellers Shop Ltd makes every effort to keep your personal information safe. Our computers are password protected, with fully updated virus and firewall protection. Our order processing pages and payment processing pages where you enter your personal information are hosted on secure https web pages.

Your Rights

You have the right to access your personal data that we hold about you and/or ruest us to rectify any errors in the data. If we are required by the law to fulfill the request we will supply the information free of charge. Before doing so we may request additional information and proof of identity. If any of the data we hold is incorrect you can request us to update it.

You have the right to have the information we hold on you erased (deleted) and to restrict or stop us processing your personal information assuming that doing so does not conflict with any data retention regulations (For example, HMRC).

You have the right to data portability. This right allows you to obtain and reuse your personal data for your own purpose across different services. This data will be supplied to you in a CSV file.

Newsletter – All customers can opt into receiving an emailed newsletter featuring for example: new product releases, offers, and news. Customers can unsubscribe from this mailing list by clicking on the unsubscribe link at the bottom of the email or by contacting us with a request to be removed. Removals are carried out immediately in the case of the unsubscribe link in the newsletter and within days by email, post, or phone.

If you wish to exercise any of your rights please contact us by any of the following means: Telephone: 01733 704502, Email: info@newmodellersshop.co.uk, or write to us at New Modellers Shop Ltd, 25 Eastern Avenue, Dogsthorpe, Peterborough, PE1 4PH

How long do we keep your information?
We retain your personal information for as long as required, to provide you with high quality service whenever you contact us regarding our goods or services. Your information is in accordance with the relevant laws and regulations, and not longer than necessary.

This Privacy Policy was last updated May 2018.

Cookies

Please note that this site uses cookies.

• Google analytic - cookies are used to help us track the movement of customers to our site. This helps us to tailor the site to our customers needs.

• RomanCart - Our shopping cart system also uses cookies for the following reasons. "RomanCart" - Used when the customer clicks on the 'remember my details for next time' option on the checkout. "RMNCTCKC" - used to tell if cookies are enabled (Does not hold user identifiable information) and "CTAB" - used to tell if a cart has been abandoned.

If you do not consent to us using cookies in this way and still want to use New Modellers Shop's website please change the setting in your browser to not allow these cookies to be stored on your computer. The help feature of your browser should be able to guide you through this.

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